Frequently Asked Questions
We want our guests to feel confident and at ease even before their arrival. Here you’ll find answers to the questions we are most often asked.
What are the check-in and check-out times?
Rooms are available from 3:00 PM, and check-out is no later than 11:00 AM.
If you arrive earlier or wish to stay a little longer, please let us know — if the room is available, we will always try to find a solution.
Does the hotel have parking?
Yes, parking is free for our guests. Our small parking area is located right next to the hotel and is easy to access.
What is included in breakfast?
Breakfast at Old Hapsal Hotel is a flavourful experience created from local and seasonal ingredients.
From time to time, we bake our own bread and cakes, and every day we prepare omelettes and porridge, complemented by homemade jams and salads.
Each morning is a little different — depending on what is fresh in the garden or at the market.
If you have any special requests or dietary requirements, please let us know in advance.
Are the rooms on the second floor accessible by elevator?
Our building in Haapsalu Old Town does not have an elevator, so access to the second floor is via stairs. If you have limited mobility, please let us know at the time of booking — we will be happy to assist with carrying your luggage to the upper floor.
Do the rooms have air conditioning?
Our building in Haapsalu Old Town does not have an elevator, so access to the second floor is via stairs. If you have limited mobility, please let us know at the time of booking — we will be happy to assist with carrying your luggage to the upper floor.
Are guests required to remove their outdoor shoes inside the hotel?
Yes, you are welcome to leave your outdoor shoes in the hotel stair hall upon arrival. Old Hapsal Hotel is a place designed to help you feel at home. Slippers are provided in the stair hall for your comfort.
Are children welcome at the hotel?
Old Hapsal Hotel is a quiet and peaceful place where a stay means time for yourself — restful sleep, good food, and unhurried days. Children aged 10 and over are welcome, provided they enjoy a calm atmosphere and stay with their parents under the same conditions.
Our rooms are designed with adult comfort in mind, and the hotel does not offer extra beds or play areas. We are happy to welcome families who share our values of tranquillity, quiet surroundings, and a romantic atmosphere.
If you are travelling with younger children, please let us know — we will be glad to recommend more suitable accommodation nearby.
Are pets allowed?
Our hotel has one room designated for guests travelling with a well-behaved pet. The pet fee is €30 per night.